WHO IS THIS COURSE FOR?
All staff working within the health and social care sector. Mistakes, errors and incidents happen; it is part of life, but what is essential is that these mistakes or omissions are not repeated. Organisations that don’t take these seriously and learn from them so as not to repeat are performing inadequately. this not only has serious implications for the organisations, but ultimately endanger lives.
WHY DO YOU NEED THIS COURSE?
In order to be effective and strive for excellence, we need to be aware when mistakes, errors and omissions occur. After that we need to ensure that we analyse what caused the problem. Once we establish this cause, we can then set about training those involved so that lessons are learned to avoid repeating the events leading to the issue. Root cause analysis can be used to achieve this. Organisations need to assess the impact and the consequences of the issue which they are facing. This should be an ongoing cycle. This is being effective. A key question to ask oneself is this ‘now that I have highlighted an issue, how can I ensure that this is not repeated’?