WHO IS THIS COURSE FOR?
This course is for all staff, across all organisations who are involved in all kinds of communication.
WHY DO YOU NEED THIS COURSE?
Understanding communication is integral to the working professional world, and people need to understand the impact of good and poor communication, and the outcomes for each.
OBJECTIVES
By the end of this course, delegates will be able to understand:
- Types of communication
- Effective communication
- What is effective listening?
- Poor communication
- Impacts upon self and others
COURSE CONTENT
- Communication types
- Barriers to communication
- How understanding occurs
- Effective listening skills
- Poor communication and impacts
- Case studies
OVERALL COURSE BENEFITS
This is a ½ day training course which has been designed to provide front-line care and support staff with necessary knowledge, understanding and skills for effective and meaningful communication to occur and the impacts this has, comparing impacts of poor communication and outcomes.